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APPOINTMENTS:  CALL 633-4IHP (4447)

Frequently Asked Questions

What should I bring with me when I come for a scheduled office appointment?

  • Driver's license or Guam Identification Card
  • Health Insurance Card
  • Copies of surgical records, medical records, x-rays, MRIs and CT scans from prior doctor visits (if any)
  • All medications or a complete list of all medicines
  • Patients under the 18 years must be accompanied by a parent or legal guardian

Are my medical records kept private and confidential?
IHP complies with the Electronic Health Record (EHR) requirement and your medical file is handled with the utmost respect for your privacy. Our medical and administrative staff is bound by strict confidentiality requirements as a condition of employment regarding your medical records. Ordinarily we will not release the contents of your medical file without your consent.

What should I expect during my first visit?
During your initial visit, you will be asked to complete a patient registration form and a comprehensive health questionnaire. You will meet privately with a Doctor or a Physician Assistant to review your past medical history, answers on your health questionnaire, and the reason for your visit. You will be able to speak directly to the health care provider and be examined. If necessary, presciption medicines, X-rays, laboratory testing, non-pharmacologic recommendations, and referrals to other specialists will be provided. If needed, follow-up visits will be arranged prior to leaving the office. Once test results are available, you will be able to visit with the provider and review the results.

What is a Physician Assistant (PA)?
Physician Assistants are certified by the National Commission on Certification of Physician Assistants (NCCPA) – a mark of professional accomplishment – and Guam-licensed. A physician assistant degree is a master's degree requiring a 4 year undergraduate degree with 2-3 years of graduate level studies. The master level degree includes at least a year of clinical rotations in private practice and institutional settings.

A physician assistant is concerned with preventing, maintaining and treating human illness and injury by providing a broad range of health care services that are traditionally performed by a physician. Physician assistants conduct physical exams, diagnose and treat illnesses, order and interpret tests, counsel on preventive health care, assist in surgery and write prescriptions.

Physician assistants exercise autonomy in medical decision making as determined by their supervising physician. They are educated in the medical model designed to complement the physician.

92.5% of offices where PAs work have shortened the time patients must wait for appointments.

91.5% of offices where PAs work have been able to allow patients more time to ask questions during their office visit.

What is a Nurse Practitioner (NP)?
Nurse Practitioners are advanced practice nurses who provide high-quality healthcare services similar to those of a physician. NPs diagnose and treat a wide range of health problems. They have a unique approach and stress both care and cure. Besides clinical care, NPs focus on health promotion, disease prevention, health education and counseling. They help patients make wise health and lifestyle choices.

NPs have graduate, advanced education and clinical training beyond their registered nurse preparation. Most have master’s degrees and many have doctorates. NPs are licensed in all states and the District of Columbia. They practice under the rules and regulations of the state in which they are licensed. Most NPs are nationally certified in their specialty area and are recognized as expert healthcare providers. The faith that patients have in NPs is shown by the almost 600 million visits made to NPs each year.

From treating illness to advising patients on maintaining a healthy lifestyle, NPs provide a full range of services. Patients who see NPs report an extremely high level of satisfaction with the care they receive. In addition to being top-notch healthcare providers, NPs deliver a unique blend of nursing and medical care

What is a Patient Portal?
Our Patient Portal is a secure web page available 24 hours a day 7 days a week.  The portal allows you to register online to review and check on your medical records and personal health information, schedule  appointments, access and send messages to IHP, pay your bills, etc.