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APPOINTMENTS:  CALL 633-4IHP (4447)

Patient Bill of Rights

PATIENT & CLIENT RIGHTS

While IHP Medical Group will strive diligently to provide advanced medical solutions, it is our belief that knowledge is still the most powerful tool – yours and ours.

As a patient or client, you have the right to:

  • Be notified of your rights and exercise your rights in regard to your care.
  • Receive safe, private, high quality and respectful care.
  • Be provided impartial access to care.
  • Receive medical services in a life-threatening emergency.
  • Have your comfort needs addressed.
  • Be informed of aspects of your condition necessary to make decisions regarding your care.
  • Refuse treatment or services to the extent permitted by law and be informed of the potential consequences of such an action.
  • Know the name of your physician and others who care for you.
  • Receive, in terms you can understand, detailed information about your care, your illness, your treatment or other services you may be receiving.
  • Actively participate in decisions involving your care, including ethical issues, and be informed of any change in plan of care in advance.
  • Receive care from personnel who are properly trained to perform assigned tasks and coordinate services.
  • Courteous and respectful treatment of person and property, privacy and freedom from abuse and discrimination.
  • Confidential management of patient records and information (except when law dictates otherwise, you may approve or refuse the release of your records).
  • Access information in your own patient record upon request.
  • Be informed of the process for submitting and addressing any complaints to the appropriate government authorities.
  • Receive an explanation of your bill and policy concerning billing and payment for services, including inquiring about the possibility of financial aid.
  • Seek a second opinion or choose another caregiver.
  • Freedom from the use of seclusion or restraint of any form unless clinically necessary.
  • Refuse to participate in experimental research.
  • Sign an advance directive such as a living will.
  • Be informed of the reasons for impending discharge, transfer to another agency and/or level of care, ongoing care requirements and other available services and options, if needed.

PATIENT & CLIENT RESPONSIBILITIES

As a patient or client, you have the responsibility to:

  • Participate in decisions involving your care.
  • Provide a complete and accurate medical history to the best of your knowledge, and to provide information about current medications or treatments.
  • Ask questions and seek clarification about your diagnosis, course of treatment or care plan.
  • Provide information about complications of health symptoms.
  • Follow the proposed course of treatment or care, recommendations and advice, which you and your provider have agreed upon.
  • Be considerate of the rights of other patients and clients, care personnel and property.
  • Provide accurate and timely information about sources of payment and your ability to meet financial obligations.
  • Make it known whether you understand what is expected of you, and whether you are able and willing to comply.

Parents and guardians may represent or assist a patient or client in fulfilling these rights and responsibilities.